Reputable Spanish Call Center Offers eBook and Consultation
Reputable Spanish Call Center Offers eBook and Consultation
(SOS-News) - December 2012, Miami, FL – The Hispanic market will soon
reach a trillion dollars in buying power. Last 2010 alone, the US
census recorded 50 million Latinos which also translates to
one out of six residents in the United States. That being said, it
is vital to offer customer support to be able to establish
trustworthy professional relationships while retaining a deep
sense of Latino identity. Be smart and do not let your company’s
insufficient Spanish communication skills stop you from getting
your share.
It is really simple for English-speaking clients to inform you of
their concerns or problems. On the other hand, have you ever
thought about your clients who only communicate in Spanish?
How would you be able to deliver quality customer support?
Does your business have agents who speak their language?
Hispanics spend twice as much time talking to a client
representative to resolve a problem compared to English
speakers. This makes them more irate and due to this, they cut
their business ties with you. Familiarity does not breed
contempt, it creates connection. The best and most practical
solution is to hire a contact center that specializes in providing
services to the Hispanic market.
It is very wise to find a reputable Spanish call center to be able
to give your Latino consumers a desirable buying experience.
Based on a recent conducted survey in the US, Spanish-
speaking shoppers tend to purchase considerably more
products or services from firms that make it simple to converse
in their native Language.
Research also indicates that it costs as much as five times
more to obtain a new buyer than it does to keep a current
customer. This is why it is imperative to work hard to maintain
your existing clients.
Callzilla, one of the most respected Hispanic-focused contact
centers in the country today, is offering a free eBook on how to
choose the best call center partner for your business. They
deliver various services like customer service, technical support,
tele-sales, market research, order taking, lead generation, direct
response marketing and more.
They are equipped with high end equipment and technological
infrastructure with 250 workstations located in Bogota,
Columbia, operational twenty four hours a day, seven days a
week, 365 days a year.
Whether you plan to hire a partner or gather your own agents for
your Latino advertising strategy, here are some tips they’ve
shared:
- It is vital to give agents or staff members a Spanish test
before employing them.
- Agents should be able to converse in Business Spanish.
- Customer service representatives with the most accent
neutral Spanish is advantageous.
- Consistent and ongoing training programs for company
staff members is a must.
- Data measurement is important for all contact centers to
be able to measure conversions and results.
For complete details and helpful guidelines, you can download
their free eBook on Spanish call center tips by visiting their
website at www.CallZilla.net. If you have any other questions,
they also provide a free consultation to help make your Spanish
marketing campaign prosper.
Themen in diesem Fachartikel:
Unternehmensinformation / Kurzprofil:
PresseKontakt / Agentur:
Contact person: Neal Topf
Website: http://www.callzilla.net
Email: ntopf(at)callzilla.net
Adddress:
3100 SW 145th Ave., Suite 410
Miramar, FL 33027
Phone number: 1-855-255-9552
Datum: 18.12.2012 - 13:08 Uhr
Sprache: Deutsch
News-ID 785363
Anzahl Zeichen: 0
Kontakt-Informationen:
Ansprechpartner: Angela Zhang
Stadt:
San Francisco, CA
Telefon: 9252151019
Kategorie:
Hier wurde geholfen
Meldungsart: Produktankündigung
Versandart: Veröffentlichung
Freigabedatum: 18.12.2012
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